We’re dedicated to providing high quality service to our community of traders.
At tradeMONSTER, we think customer service means more than putting a friendly, knowledgeable person on the phone. Our service professionals are ready to help you from opening an account, to using every aspect of the platform to optimize your trading strategy. Our customer service representatives are:
Each of our licensed service professionals have completed a rigorous training program focused on understanding trading, troubleshooting frequently asked questions, mastering the intricacies of our online trading platform, and honing interpretive interviewing skills (so they can tactically identify and resolve any obstacle which stands in your way).
Our service professionals have worked in the financial service Industry for an average of 10 years. When you do call, count on speaking with a professional, knowledgeable, and dedicated service specialist. We provide a one-stop-shop for all of your service needs. We actively monitor customer calls looking for stronger ways to educate our service team so that we may better assist our traders.
We keep things simple to provide transparency and ease of use, just as you'd expect from the latest innovator in online brokerages. With integrated on-demand assistance available throughout your entire experience, you can feel confident answers are just a click away. If you can't find what you are looking for at any time, one of our knowledgeable service professionals will gladly assist by email, live chat or telephone.
We survey our customers regularly for feedback on areas of improvement, as well as things we're doing well. This feedback is paramount in our never-ending quest for total customer satisfaction.
We are committed to making each experience at tradeMONSTER a successful trading session.
If you need to reach us, we’re here to help. Our customer service representatives are available 8:30 AM ET to 6:00 PM ET (Monday - Friday) by phone, email, fax, or live help.
"Your website is fantastic! You have raised the bar enormously."
- John M.
"Thanks for the streaming charts...we asked for it...and you guys actually provided it."
- K.A. Daley
Your customer service is the best I´ve used in a while!"
- Maggie K.S.
"I definitely like the capability of making a custom spread,
which I think is good for those
who are committed to options trading and have a good knowledge of options trading."
- David K.
"I love the speed!"
- Tom V.
"The best thing about your site
is the ease of setting up spreads, and the graphs on the order ticket. I´ve not seen the graphs anywhere else. It´s a great tool and makes your site worth using"
- John M.
"I am very with happy with
the services. Your most recent additions to the site are also
quite helpful. I am truly impressed. Keep it up!"
- John S.
"I have been trading option-spreads for seven years and have just started using your paper-trade site. It is as if the blinders are off and I can see the market during a trade."
- Robert B.
"I love the new spectral analysis tools! I especially like being able to adjust a trade and then analyze the effect the adjustment will have on the possible outcomes."
- Dawn W.
"Always appreciate your great customer service and easy to
use order platform. I always recommend tradeMONSTER to all of my trading colleagues."
- Mike A.